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Head of Revenues and Benefits

  • Employer: Wirral Metropolitan Borough Council
  • Salary: £67,558 to £70,647
  • Location: Agile
  • Contract: Permanent
  • Working Pattern: Flexible Hours/Full Time
  • Hours: 36 hours.
  • DBS Check: No
  • Closing Date: 27/06/2021 at 23:58
  • Reference: R/21/152815


Are you an experienced and inspirational strategic leader with a background in the delivery of Revenues and Benefit services? Are you looking for your next opportunity to develop your career and #bethedifference?


Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. We've got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities.  Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.


We are looking for a Head of Revenues and Benefits to lead the provision of high quality, cost-effective services to the Council for the delivery of Revenues and Benefit services, ensuring our policy objectives are met, and putting the customer at the heart of our services.


Do you have the credibility, confidence and skills to deliver a high-performing service? You will need excellent relationship management skills and experience of leading strategic initiatives. You will be able to implement a 'digital first' approach to all aspects of the service. You will lead your teams to provide high-quality customer service and advice to businesses, residents, and other key customers and stakeholder.


The ideal candidate will be a strong, strategic and inspirational leader an exceptional collaborator, capable of bringing together, inspiring and enabling diverse teams and partners to deliver. You will be resilient; comfortable with scrutiny, change, complexity and uncertainty and will be able to navigate and manage different stakeholder needs and multiple demands in a fast-paced environment.


Ultimately, you will demonstrate a commitment and enthusiasm to making a difference for residents, you will role model our values and will be an ambassador for the Council.  #BeTheDifference.


Should you wish to discuss informally, please contact Shaer Halewood on email shaerhalewood@wirral.gov.uk.


This position will initially, in line with current government guidance be based from home.  In future, the Council will be moving to a hybrid of working arrangements for many of our roles with a combination of homeworking, office and site working as required.



Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.


It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.


Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.


Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.


All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.


The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.



How to apply

Please apply online by clicking the link below

Further information on this vacancy

This vacancy is now closed