Provide support to the Rapid Adaptation Team

Log and process emails

Ensure we process applications and keep clients informed in a timely manner

Liaise with clients and other partners via phone, email

 

You must have:

• A good IT knowledge
• Pleasant phone manner
• Customer Service qualification or equivalent
• Working as part of a team and on own initiative
• Working with different databases

 

 

This position will initially, in line with current government guidance be based from home.  In future, the Council will be moving to a hybrid of working arrangements for many of our roles with a combination of homeworking, office and site working as required.

 

 Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

 

 It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

 

 Applications will be accepted until midnight on the closing date.

 

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

 

 Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

 

 All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

 

 

 

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

 

Interviews are planned for 31/05/2022

 

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

 

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

 

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

 

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

 

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

 

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.