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Training, Helpdesk and Systems Support Officer

  • Employer: Wirral Metropolitan Borough Council
  • Salary: £20,852 to £22,129
  • Location: Hybrid Working
  • Contract: Temporary
  • Working Pattern: Flexible Hours/Full Time
  • Hours: 36 hours.
  • DBS Check: No
  • Closing Date: 21/05/2022 at 23:55
  • Reference: AC&H/22/193945

Training, Helpdesk & Systems Support Officer


Temporary 12 month fixed term position 36 Hours per week


This is an exciting opportunity to join the Systems Support Team within Wirral Health & Care Commissioning. The role involves the delivery of training, systems support, system administration and advice to users of Liquidlogic, ContrOCC & associated portals. This covers the case management, financial, provider and service directory systems supported by the Systems Support Team.


This post also requires the delivery of high-quality training to direct system users, providers and maintenance of training materials and guidance. 


As part of the role, support via a helpdesk function is provided daily and offers administrative support to all users of Adult social care systems both internally and externally. This covers direct support and advice, system administration, data quality issue resolution and supporting future system changes via involvement in User Acceptance Testing. 


About the candidate 


We are looking for somebody who is highly motivated, has excellent communication and IT skills, can work to agreed timescales as part of a team and has relevant experience associated with the role requirements. You should have an up-to-date knowledge of work practices, processes and procedures relating to Adult Social Care as well as an excellent understanding of case management systems. 


Above all you will be looking to improve the way we engage with our employees/residents/customers to ensure they are at the heart of everything we do. 


Interviews are looking to be held week commencing 30th May 2022. Interviews will be held via Microsoft Teams.


For an informal discussion please contact Janette Wharton Systems Team Leader via email janettewharton@wirral.gov.uk to arrange a convenient time for a telephone call. 



Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.


It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.


Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.


Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.


All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.


The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.



How to apply

Please apply online by clicking the link below

Further information on this vacancy

This vacancy is now closed